Returns & Cancellations
For direct service, contact Customer Service at Toll Free: 888.773.3660
Orders are automatically processed once you hit the submit button. If you need to cancel your order after it has been submitted, please call DPH 888-773-3660 immediately. If it is after business hours, please leave a message and DPH Pins will return your call. Orders are usually shipped the same day if they are placed by 2pm Eastern time, Monday-Friday. If you need your order to ship out the same day and it is after 2 pm EST, please call us at 888-773-3660 and place your order.
- Custom orders can only be cancelled within 24 hours of the customer placing the order at no charge. After the 24 hours the custom orders cannot be cancelled and the customer is responsible for the order.
Returns & Replacements
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund less shipping charges. Enclose the return section of the packing slip with your item(s).
Please allow 10 to 14 days for the processing of your return.